Israeli Contractor explains UPS Delivery policy to IMRA

Thursday, 14 December, 2006

Dear Dr. Lerner,

We thank you for contacting us.

The information published is absolutely incorrect.

UPS offers worldwide express service to and from Israel to both residential
and business addresses and a domestic service within Israel through its
authorized service contractor, O.P.S.I. International Handling Limited.

Regrettably, information provided recently by UPS customer service
representatives regarding UPS's service territory in Israel was incorrect.
This is currently being resolved.

Through O.P.S.I., UPS covers 99% of the population in Israel outside the
West Bank, except for a few remote areas in the Golan Heights and the Negev
Desert, where it would be cost prohibitive to provide service. Only remote
areas in the West Bank with very low population density are not covered - on
both the Israeli and Palestinian sides. In the West Bank, UPS's service
reaches over 80% of the population and covers approximately 60% of the
territory, including the Gush EtZion area.

All packages coming from abroad are delivered into all areas of Yehuda and
Shomron. This includes Gush EtZion. Customers residing in this area DO NOT
have to go to Jerusalem to pick up their shipments.

UPS does not tolerate any type of discrimination and would not associate
with any parties who did not embrace UPS's concern for fairness and equality

Sincerely,

Ilan Nagar
Manager, Customer Affairs
O.P.S.I (International Handling) Ltd.
Authorized Service Contractor for UPS
6 Hayarkon Street
Bnei Brak 51261,
Israel
www.ups-israel.com